carlosfrodriguez/otrs
The OTRS framework.
JSON backend for the OTRS iPhone application.
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The OTRS framework.
Development Tools for OTRS
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
Windows installer for OTRS.