Sort QueueView, StatusView and LockedView in OTRS by last contact.
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With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
This feature shows you the ticket unlock time in ticket zoom view.
A Google Maps integraton. A visualiation of your customers in a dashboard plugin.
URL-CTI Support for incoming calls.